Admission
Visit Hexham Old Gaol
Everything you need to help you plan a great day out to Hexham Old Gaol.
Temporary opening times
Hexham Old Gaol will be closed on Wednesday 10 June for an all-staff conference. We apologise for any inconvenience.
Currently, we can only provide guided access to Hexham Old Gaol because the lift is out of service.
Until further notice, we are open Wednesday - Sunday for guided tours at:
- 10.30am, 11.30am, 2pm and 3pm.
Unfortunately, these guided tours are not accessible. We're sorry for the disruption to your visit.
CLOSED Monday - Tuesday.
Hexham Old Gaol, Hall Gate, Hexham, NE46 1XD
Tel: (0191) 277 2422 Email: info@hexhamoldgaol.org.uk
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Admission
Prices and booking
Adults (18 or over) - £8 (£7 without optional donation)
Concession (over 60s, disabled visitors* and Student Card holders) - £7 (£6 without optional donation)
Under 18s - free
* Free admission for accompanying carers
Your ticket is an Annual Pass, which allows you to enjoy unlimited repeat visits for the next 12 months.
You can purchase your Annual Pass on the day of your visit from the Welcome Desk, we accept cash and card payments.
You can buy a day admission in our online shop and convert it to an Annual Pass on your next visit to Hexham Old Gaol free of charge.
If you gift an Annual Pass, it isn't activated until their first visit to us.
Group visits
Group bookings and coach tours are welcome.
Advance bookings and coach tours benefit from:
- Concession group admission rates
- Free group leader admission
- Free driver admission
- Guided tour times can be arranged outside of our usual tour times if required (we recommend this for larger groups)
Group visits from care homes with accompanying carers are entitled to free visits but must book in advance.
To book, please telephone (0191) 277 2422 or email info@hexhamoldgaol.org.uk
To book a school group visit please see our Learning page.
There is a coach dropping off point at Hexham Abbey and level access from there to the museum.
Pay and display coach parking can be found at Wentworth Car Park.
Visitor information
Gift shop
There is a small gift shop next to the Welcome Desk. You can also visit our online shop.
Lifts
IMPORTANT INFO June 2026 - we're sorry but the lift is currently out of service. We're working to get it fixed as soon as possible.
There is a wheelchair accessible glass lift which takes visitors to all floors.
Visitors can view the Dungeon from the glass lift by pressing the 'D' button. The doors will not open, and visitors will hear a 90-second audio clip before the lift moves to the ground floor.
Breastfeeding
Breastfeeding is welcomed throughout the site.
Dogs
We are a dog-friendly museum. Assistance dogs and family pets are welcome at Hexham Old Gaol.
Café
There is no café on site but there are a good range of places to eat, or have a picnic in Hexham town centre.
Toilets and baby changing
There are no toilets and baby changing facilities on site.
The nearest public toilets and standard accessible toilets are at Wentworth car park, a three minute walk from the museum.
The nearest Changing Places toilet is in Tesco Extra, Hexham, approximately a six-minute walk from the museum.
Visitor Map
You can download a detailed, accessible map of Hexham Old Gaol here.
