FAQs The Great Dinosaur Christmas Show

Can I book in person or over the phone? 

Tickets need to be booked online. You can book your tickets online here. All tickets are available on a first come, first served basis. 

Is there a car park on site? 

There is no public car parking on site. If travelling by car, the nearest NCP car parks are John Dobson Street (NE1 8HL), New Bridge Street (NE1 8AB), Carliol Square (NE1 6UL).  

We would recommend travelling by public transport. The Great North Museum: Hancock is a five-minute walk from Haymarket Metro station and Haymarket bus interchange. The Museum is well signposted from Haymarket.  

Up to three children aged 11 and under can travel for free on the Metro and the Shields Ferry when accompanied by a fare-paying adult.   

Lockers and buggy parking

Lockers are available at the front of the museum for £1 non-returnable.

We have a designated buggy park at the front of the museum. 

Where does the show take place? 

The show will take place within the Clore Suite, located on the ground floor at the rear of the Museum. Please enter through the main entrance and walk through the main galleries. Look out for the Butterfly Wall corridor and then turn right. If you require any assistance, please speak to the staff at the welcome desk.   

Please present your tickets at the Clore Suite on entering the event. All of the people for your booking should assemble together so that you can be admitted into the venue as one party.   

If ticket holders arrive 10+ minutes after the show has started, they will not be permitted into the show to ensure that the show is not disturbed for other visitors.  

Do you offer a relaxed session? 

Yes, we offer relaxed sessions at 3pm on 20, 21, 22, 23, 27, 28, 29, 30 and 31 December 2025. You can book your tickets online here. All tickets are available on a first come, first served basis. 

Our relaxed sessions offer a calm and welcoming environment for visitors with special educational needs and disabilities (SEND), their families, and carers.  

What to expect:  

• Smaller crowds and limited capacity to ensure a comfortable experience  
• Optional visual stories guide to help prepare for your visit. You can download our visual stories guide here (PDF 7MB).  

How long will my visit last? 

The show duration is approx. 40 minutes and following the show, there will be an opportunity to have a picture with the dinosaur puppets.

The doors will be opened 10 minutes prior to the show start time, there are lots of interesting and enjoyable free galleries in the museum for you and all of the family to enjoy either before or after the show. The Great North Museum: Hancock will be open: Monday – Friday, 10am – 5pm, Saturday, 10am – 4pm and Sunday, 11am – 4pm. 

Can I still attend the show if I am late? 

Please allow extra time for your journey, as traffic is often heavier on weekends and during busy periods. If you arrive late for your timeslot, admission will depend on how late you are — we may be able to admit you to a later show, but availability cannot be guaranteed. 

What if I can no longer attend? 

Tickets are non-refundable and subject to availability. If you are unable to use your tickets you are welcome to transfer your booking to someone you know.   

You can amend the date or time of your visit, subject to alternative sessions being available. Your confirmation email will have a link to manage your booking. Ticket exchanges are only available up to a week prior to your session.